Refund policy

In order to return or exchange your order for whatever reason, we're here to help! We offer free exchanges within 30 days of receiving your order. You can return your product for store credit, or a different product.

Please note the following exceptions to our return and exchange policy:

Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use
  • Opened Food Items cannot be returned 


To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • Please allow 10-14 business days to process the exchange or store credit
  • Shipping Fees will apply to any exchange or store credit 
  • Please contact us if you have additional questions at contact@welcometolittlehaiti.com